The SPOCs

SPOCs (Systems Programmer, Operator, and Consultants) assist in the installation, maintenance, development, and documentation of local software. In addition, they represent the off-hours technical support staff, and assist with administrative tasks.

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How to get help

In general, the best way to get help is to email problem@cs.brown.edu (more info.) This helps us deal with problems most efficiently.

If an issue needs immediate attention, you can try emailing the on-duty SPOC (see the below schedule.) You can also try our office (CIT 502.)

On nights, weekends, and holidays, at least one SPOC will always be responsible for reading submitted problem tickets ("remote coverage"). On weeknights, a SPOC will also be in the building to deal with requests in person.

Current Schedule

The schedule is available as a Google Calendar:

Additional support resources