SPOCs (Systems Programmer, Operator, and Consultants) assist in the installation, maintenance, development, and documentation of local software. In addition, they represent the off-hours technical support staff, and assist with administrative tasks. The current SPOCs are:
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mhe36
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bcaryal
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bbi1
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ewibowo
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How to get help
In general, the best way to get help is to email problem@cs.brown.edu (more info.) This helps us deal with problems most efficiently.
If an issue needs immediate attention, you can try emailing the on-duty SPOC (see the below schedule).
On nights, weekends, and holidays, at least one SPOC will always be responsible for reading submitted problem tickets ("remote coverage"). On weeknights, a SPOC will also be in the building to deal with requests in person.
Current Schedule
The schedule is available as a Google Calendar:
