SPOCs (Systems Programmer, Operator, and Consultants) assist in the installation, maintenance, development, and documentation of local software. In addition, they represent the off-hours technical support staff, and assist with administrative tasks. The current SPOCs are:
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zyqiao
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bcaryal
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bbi1
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ewibowo
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How to get help
In general, the best way to get help is to email problem@cs.brown.edu (more info.) This helps us deal with problems most efficiently.
If an issue needs immediate attention, you can try emailing the on-duty SPOC (see the below schedule).
On nights, weekends, and holidays, at least one SPOC will always be responsible for reading submitted problem tickets ("remote coverage").
Current Schedule
The schedule is available as a Google Calendar:
