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The problem

Everyone who experienced dealing with self-service banking terminals had faced difficulties, in one way or another, which somehow bothered such experience. Including:

To make things easier. It would be better, in addition to trying to fill the privacy/security gaps, to priorly arrange costumers tasks, to enhance the banking experience. This article will walkthrough a suggested model that would take into account important factors in improving the self service system design.

Previous works

Several works, found on the web, which trying to enhance the classic ATM interfaces (i.e. BBVA Model ). Most of the works founded were trying to focus on provide a pleasurable user experiences, rather than a clear, simple, secure, private, and straightforward one. However, several key-valued ideas, which personally found to be effective, enriched in the suggested model, including:

Proposed model: Pre-Assigning Self Service Banking

The proposed method would focus on redesigning the banking experience from two perspective: terminal(s) interaction design, and the system design as a whole. The system would construct of one major (aka pre-assigning) terminal, and several banking terminals. The objective of the pre-assigning terminal is assign costumers to an appropriate terminal that would serve their needs in most efficient, safest and fastest way possible. In addition, both kinds of terminals (banking and pre-assigning terminal) should designed to be very simple; with only one slot, plus a touch screen interface. The features of the proposed model is discussed in the next sections.

Scenario

A customer inters the banking store, swipe his card on the pre-assigning terminal, inters his pin, and then requested to check what banking services he wants to do, in the desired order.

After that, he would receive a number to wait for his turn in one of the self-service banking terminal.

The customer would then listen and observe his number shown on one of the terminals signs. The terminal would ask again for his card pin number to double check. Then the customers would be served as exact order he checked with the pre-assigning terminal.

Features

Chronology (timeliness)

Perceived Privacy

Enhanced security

Less confusing and time consuming menu

Final thoughts: How can that be linked to HCI research?

This design perspective might be applied when human users need to access global/shared sensitive resource. (for example: a shared sensitive file (text document)), which preserved privacy, security and time management.

Inspiration